Last updated: March 2026
These Terms and Conditions govern your use of the Dollies website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, you must not use our website.
INTERPRETATION AND DEFINITIONS
Interpretation
Words where the initial letter is capitalised have meanings defined below. These definitions apply whether the terms appear in singular or plural.
Definitions
Company / We / Us / Our
Refers to Dollies Cookies Ltd, Leicester Food Park, 32 High View Close, Leicester, LE4 9LJ, United Kingdom.
Website
Refers to the website operated by Dollies Cookies, accessible at:
www.dolliescookies.co.uk
Service
Refers to the website and any products or services offered through it.
Products
Refers to cookies and other baked goods sold through our website.
You / Customer / User
Means the individual accessing the website or purchasing products from Dollies Cookies.
Device
Means any device capable of accessing the website, including computers, mobile phones, or tablets.
USE OF THE WEBSITE
By using this website, you confirm that:
You agree to use the website only for lawful purposes and not in a way that may damage, disable, or impair the operation of the website.
We reserve the right to suspend or terminate access to the website if these Terms are breached.
PRODUCTS AND ORDERS
All products sold on our website are freshly baked to order.
By placing an order, you confirm that:
Once an order has been placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order.
We reserve the right to refuse or cancel any order for reasons including but not limited to:
If an order is cancelled after payment has been taken, a full refund will be issued.
PRICING AND PAYMENT
All prices displayed on the website are in GBP (£).
Prices may include VAT where applicable.
We reserve the right to change prices at any time without prior notice. However, the price charged will always be the price displayed at the time your order is placed.
Payment must be made at the time of ordering using the payment methods available on our website.
Payments are processed securely through third-party payment providers. We do not store full payment card details.
DELIVERY
We deliver throughout the United Kingdom using third-party courier services.
Estimated delivery times are provided for guidance only and are not guaranteed.
We are not responsible for delays caused by:
Customers are responsible for ensuring that the delivery address and contact details provided are accurate.
PERISHABLE PRODUCTS
All Dollies products are perishable food items.
Under the Consumer Contracts Regulations 2013, perishable goods are exempt from the standard 14-day cancellation period for online purchases.
As a result, orders cannot be cancelled or returned once they have been dispatched, except where goods are faulty, damaged, or not as described.
REFUNDS AND REPLACEMENTS
If your order arrives:
you must contact us within 24 hours of delivery.
Please include:
Where appropriate, we may offer:
This will be determined on a case-by-case basis.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
FOOD ALLERGIES AND INGREDIENTS
Our products are made in kitchens that handle ingredients including but not limited to:
While we take reasonable precautions, we cannot guarantee that any product is completely free from allergens.
Customers with food allergies or dietary requirements should contact us before placing an order.
Dollies Cookies cannot accept liability for allergic reactions where ingredient information has been provided.
INTELLECTUAL PROPERTY
All content on the website, including:
is the property of Dollies Cookies or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or use any website content without our written permission.
THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We do not control these websites and are not responsible for their content, policies, or practices.
You access third-party websites at your own risk.
LIMITATION OF LIABILITY
Nothing in these Terms limits or excludes liability for:
To the fullest extent permitted by law, Dollies Cookies shall not be liable for:
Our total liability in connection with any order shall not exceed the total amount paid for the product.
WEBSITE AVAILABILITY
We aim to ensure that our website is available at all times.
However, we do not guarantee uninterrupted access and may suspend or withdraw the website for maintenance, updates, or operational reasons.
PRIVACY
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
By using our website, you agree to the processing of your data as described in our Privacy Policy.
CHANGES TO THESE TERMS
We may update these Terms and Conditions from time to time.
Any changes will be posted on this page and will take effect immediately upon publication.
Your continued use of the website constitutes acceptance of the updated Terms.
GOVERNING LAW
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this website or the purchase of products will be subject to the exclusive jurisdiction of the courts of England and Wales.
CONTACT US
If you have any questions about these Terms and Conditions, please contact us:
Email: hello@dolliescookies.co.uk
Address:
Dollies Cookies Ltd
Leicester Food Park
32 High View Close
Leicester
LE4 9LJ
United Kingdom
