{"id":880,"date":"2025-09-12T12:38:48","date_gmt":"2025-09-12T12:38:48","guid":{"rendered":"https:\/\/dollies.destrukt.co.uk\/staging\/?page_id=880"},"modified":"2026-04-06T11:19:48","modified_gmt":"2026-04-06T11:19:48","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/dollies.destrukt.co.uk\/staging\/terms-conditions\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"880\" class=\"elementor elementor-880\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7114129 e-flex e-con-boxed e-con e-parent\" data-id=\"7114129\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71f28f5 elementor-widget elementor-widget-heading\" data-id=\"71f28f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">TERMS &amp; CONDITIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b07e0c2 elementor-widget elementor-widget-text-editor\" data-id=\"b07e0c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Last updated: March 2026<\/span><\/p><p><span style=\"font-weight: 400;\">These Terms and Conditions govern your use of the Dollies website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.<\/span><\/p><p><span style=\"font-weight: 400;\">If you do not agree with these Terms, you must not use our website.<\/span><\/p><p><b>INTERPRETATION AND DEFINITIONS<\/b><\/p><p><b>Interpretation<\/b><\/p><p><span style=\"font-weight: 400;\">Words where the initial letter is capitalised have meanings defined below. These definitions apply whether the terms appear in singular or plural.<\/span><\/p><p><b>Definitions<\/b><\/p><p><b>Company \/ We \/ Us \/ Our<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Refers to Dollies Cookies Ltd, Leicester Food Park, 32 High View Close, Leicester, LE4 9LJ, United Kingdom.<\/span><\/p><p><b>Website<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Refers to the website operated by Dollies Cookies, accessible at:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"http:\/\/www.dolliescookies.co.uk\/\"><span style=\"font-weight: 400;\">www.dolliescookies.co.uk<\/span><\/a><\/p><p><b>Service<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Refers to the website and any products or services offered through it.<\/span><\/p><p><b>Products<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Refers to cookies and other baked goods sold through our website.<\/span><\/p><p><b>You \/ Customer \/ User<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Means the individual accessing the website or purchasing products from Dollies Cookies.<\/span><\/p><p><b>Device<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Means any device capable of accessing the website, including computers, mobile phones, or tablets.<\/span><\/p><p><b>USE OF THE WEBSITE<\/b><\/p><p><span style=\"font-weight: 400;\">By using this website, you confirm that:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">you are at least 18 years of age, or<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">you are using the website under the supervision of a parent or guardian.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">You agree to use the website only for lawful purposes and not in a way that may damage, disable, or impair the operation of the website.<\/span><\/p><p><span style=\"font-weight: 400;\">We reserve the right to suspend or terminate access to the website if these Terms are breached.<\/span><\/p><p><b>PRODUCTS AND ORDERS<\/b><\/p><p><span style=\"font-weight: 400;\">All products sold on our website are <\/span><b>freshly baked to order<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">By placing an order, you confirm that:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">all information provided is accurate and complete<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">you are authorised to use the payment method provided<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Once an order has been placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order.<\/span><\/p><p><span style=\"font-weight: 400;\">We reserve the right to refuse or cancel any order for reasons including but not limited to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">product availability<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">suspected fraud or unauthorised transactions<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">pricing or product description errors<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">If an order is cancelled after payment has been taken, a full refund will be issued.<\/span><\/p><p><b>PRICING AND PAYMENT<\/b><\/p><p><span style=\"font-weight: 400;\">All prices displayed on the website are in <\/span><b>GBP (\u00a3)<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Prices may include VAT where applicable.<\/span><\/p><p><span style=\"font-weight: 400;\">We reserve the right to change prices at any time without prior notice. However, the price charged will always be the price displayed at the time your order is placed.<\/span><\/p><p><span style=\"font-weight: 400;\">Payment must be made at the time of ordering using the payment methods available on our website.<\/span><\/p><p><span style=\"font-weight: 400;\">Payments are processed securely through third-party payment providers. We do not store full payment card details.<\/span><\/p><p><b>DELIVERY<\/b><\/p><p><span style=\"font-weight: 400;\">We deliver throughout the United Kingdom using third-party courier services.<\/span><\/p><p><span style=\"font-weight: 400;\">Estimated delivery times are provided for guidance only and are not guaranteed.<\/span><\/p><p><span style=\"font-weight: 400;\">We are not responsible for delays caused by:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">courier service disruptions<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">severe weather conditions<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">public holidays<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">incorrect delivery details provided by the customer<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Customers are responsible for ensuring that the delivery address and contact details provided are accurate.<\/span><\/p><p><b>PERISHABLE PRODUCTS<\/b><\/p><p><span style=\"font-weight: 400;\">All Dollies products are <\/span><b>perishable food items<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Under the Consumer Contracts Regulations 2013, perishable goods are exempt from the standard 14-day cancellation period for online purchases.<\/span><\/p><p><span style=\"font-weight: 400;\">As a result, orders cannot be cancelled or returned once they have been dispatched, except where goods are faulty, damaged, or not as described.<\/span><\/p><p><b>REFUNDS AND REPLACEMENTS<\/b><\/p><p><span style=\"font-weight: 400;\">If your order arrives:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">damaged during delivery<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">incorrect<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">or with a quality issue<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">you must contact us within <\/span><b>24 hours of delivery<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Please include:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">your order number<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a description of the issue<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">clear photographs of the product and packaging<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Where appropriate, we may offer:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a replacement<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">store credit<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a partial or full refund<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">This will be determined on a case-by-case basis.<\/span><\/p><p><span style=\"font-weight: 400;\">Your statutory rights under the <\/span><b>Consumer Rights Act 2015<\/b><span style=\"font-weight: 400;\"> are not affected.<\/span><\/p><p><b>FOOD ALLERGIES AND INGREDIENTS<\/b><\/p><p><span style=\"font-weight: 400;\">Our products are made in kitchens that handle ingredients including but not limited to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">wheat (gluten)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">eggs<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">milk<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">soy<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">nuts<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">While we take reasonable precautions, we <\/span><b>cannot guarantee that any product is completely free from allergens<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Customers with food allergies or dietary requirements should contact us before placing an order.<\/span><\/p><p><span style=\"font-weight: 400;\">Dollies Cookies cannot accept liability for allergic reactions where ingredient information has been provided.<\/span><\/p><p><b>INTELLECTUAL PROPERTY<\/b><\/p><p><span style=\"font-weight: 400;\">All content on the website, including:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">logos<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">branding<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">product images<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">website design<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">written content<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">is the property of Dollies Cookies or its licensors and is protected by intellectual property laws.<\/span><\/p><p><span style=\"font-weight: 400;\">You may not copy, reproduce, distribute, or use any website content without our written permission.<\/span><\/p><p><b>THIRD-PARTY LINKS<\/b><\/p><p><span style=\"font-weight: 400;\">Our website may contain links to third-party websites.<\/span><\/p><p><span style=\"font-weight: 400;\">We do not control these websites and are not responsible for their content, policies, or practices.<\/span><\/p><p><span style=\"font-weight: 400;\">You access third-party websites at your own risk.<\/span><\/p><p><b>LIMITATION OF LIABILITY<\/b><\/p><p><span style=\"font-weight: 400;\">Nothing in these Terms limits or excludes liability for:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">death or personal injury caused by negligence<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">fraud or fraudulent misrepresentation<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">any liability that cannot legally be excluded under UK law<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">To the fullest extent permitted by law, Dollies Cookies shall not be liable for:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">indirect or consequential losses<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">loss of profits or business<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">loss of data or goodwill<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Our total liability in connection with any order shall not exceed the total amount paid for the product.<\/span><\/p><p><b>WEBSITE AVAILABILITY<\/b><\/p><p><span style=\"font-weight: 400;\">We aim to ensure that our website is available at all times.<\/span><\/p><p><span style=\"font-weight: 400;\">However, we do not guarantee uninterrupted access and may suspend or withdraw the website for maintenance, updates, or operational reasons.<\/span><\/p><p><b>PRIVACY<\/b><\/p><p><span style=\"font-weight: 400;\">Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.<\/span><\/p><p><span style=\"font-weight: 400;\">By using our website, you agree to the processing of your data as described in our Privacy Policy.<\/span><\/p><p><b>CHANGES TO THESE TERMS<\/b><\/p><p><span style=\"font-weight: 400;\">We may update these Terms and Conditions from time to time.<\/span><\/p><p><span style=\"font-weight: 400;\">Any changes will be posted on this page and will take effect immediately upon publication.<\/span><\/p><p><span style=\"font-weight: 400;\">Your continued use of the website constitutes acceptance of the updated Terms.<\/span><\/p><p><b>GOVERNING LAW<\/b><\/p><p><span style=\"font-weight: 400;\">These Terms and Conditions are governed by the laws of <\/span><b>England and Wales<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Any disputes arising from the use of this website or the purchase of products will be subject to the exclusive jurisdiction of the courts of England and Wales.<\/span><\/p><p><b>CONTACT US<\/b><\/p><p><span style=\"font-weight: 400;\">If you have any questions about these Terms and Conditions, please contact us:<\/span><\/p><p><span style=\"font-weight: 400;\">Email: hello@dolliescookies.co.uk<\/span><\/p><p><span style=\"font-weight: 400;\">Address:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Dollies Cookies Ltd<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Leicester Food Park<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">32 High View Close<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Leicester<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">LE4 9LJ<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">United Kingdom<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TERMS &amp; CONDITIONS Last updated: March 2026 These Terms and Conditions govern your use of the Dollies website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, you must not use [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-880","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/pages\/880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/comments?post=880"}],"version-history":[{"count":13,"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/pages\/880\/revisions"}],"predecessor-version":[{"id":2044,"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/pages\/880\/revisions\/2044"}],"wp:attachment":[{"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/media?parent=880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}