{"id":871,"date":"2025-09-12T12:34:37","date_gmt":"2025-09-12T12:34:37","guid":{"rendered":"https:\/\/dollies.destrukt.co.uk\/staging\/?page_id=871"},"modified":"2026-04-06T11:20:04","modified_gmt":"2026-04-06T11:20:04","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/dollies.destrukt.co.uk\/staging\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t
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REFUND POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Last updated: March 2026<\/span><\/p>

PERISHABLE GOODS<\/b><\/p>

All Dollies products are freshly baked and made to order.<\/span><\/p>

Due to the perishable nature of our products, they are exempt from the standard 14-day cancellation and return period that applies to many online purchases under the Consumer Contracts Regulations 2013.<\/span><\/p>

For this reason, we are unable to accept returns or offer refunds once an order has been dispatched, except where the goods arrive damaged, faulty, or incorrect.<\/span><\/p>

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.<\/span><\/p>

ORDER PROCESSING<\/b><\/p>

Orders are baked fresh and prepared for dispatch according to the delivery option selected at checkout.<\/span><\/p>

Once your order has been placed, it may not be possible to amend or cancel it if preparation has already begun.<\/span><\/p>

We recommend checking all order details carefully before completing your purchase, including:<\/span><\/p>

  • Delivery address<\/span><\/li>
  • Contact details<\/span><\/li>
  • Product selections<\/span><\/li><\/ul>


    SHIPPING AND DELIVERY<\/b><\/p>

    We use third-party courier services to deliver our products throughout the United Kingdom.<\/span><\/p>

    While we aim to dispatch orders promptly and work with reliable delivery partners, delivery times are estimates and cannot be guaranteed.<\/span><\/p>

    Delays may occasionally occur due to circumstances outside of our control, including:<\/span><\/p>

    • courier operational delays<\/span><\/li>
    • severe weather conditions<\/span><\/li>
    • public holidays<\/span><\/li>
    • incorrect or incomplete delivery details<\/span><\/li><\/ul>


      Once an order has been dispatched, responsibility for the delivery process lies with the courier.<\/span><\/p>

      INCORRECT DELIVERY INFORMATION<\/b><\/p>

      Customers are responsible for providing accurate delivery information when placing an order.<\/span><\/p>

      Dollies cannot accept responsibility for orders that are delayed, lost, or delivered to the wrong address due to incorrect or incomplete delivery details provided by the customer.<\/span><\/p>

      If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.<\/span><\/p>

      SAFE PLACE AND DELIVERY INSTRUCTIONS<\/b><\/p>

      If you provide delivery instructions to leave a parcel in a safe place or with a neighbour, you accept responsibility for the parcel once it has been delivered according to those instructions.<\/span><\/p>

      Dollies cannot be held responsible for parcels that are lost, stolen, or damaged after being delivered in accordance with the delivery instructions provided.<\/span><\/p>

      DAMAGED, INCORRECT OR FAULTY ORDERS<\/b><\/p>

      We take great care in baking and packaging our cookies to ensure they arrive in excellent condition.<\/span><\/p>

      If your order arrives:<\/span><\/p>

      • damaged during delivery<\/span><\/li>
      • incorrect (you received the wrong items)<\/span><\/li>
      • or with a quality issue<\/span><\/li><\/ul>


        Please contact us within <\/span>24 hours of receiving your order<\/b>.<\/span><\/p>

        When contacting us, please include:<\/span><\/p>

        • your order number<\/span><\/li>
        • a description of the issue<\/span><\/li>
        • clear photographs of the product and packaging<\/span><\/li><\/ul>


          This allows us to investigate the matter and resolve the issue as quickly as possible.<\/span><\/p>

          Depending on the circumstances, we may offer one of the following remedies:<\/span><\/p>

          • a replacement product<\/span><\/li>
          • a partial or full refund<\/span><\/li>
          • store credit<\/span><\/li><\/ul>


            Each case will be assessed individually.<\/span><\/p>

            QUALITY CONCERNS<\/b><\/p>

            Our cookies are handmade and freshly baked, so slight variations in appearance may occur.<\/span><\/p>

            If you believe there is a genuine quality issue with your order, please contact us within 24 hours of delivery so that we can review the matter.<\/span><\/p>

            NON-REFUNDABLE SITUATIONS<\/b><\/p>

            Due to the perishable nature of our products, refunds or replacements cannot be offered in the following situations:<\/span><\/p>

            • requests made more than 24 hours after delivery<\/span><\/li>
            • incorrect delivery information provided by the customer<\/span><\/li>
            • missed deliveries where the courier attempted delivery<\/span><\/li>
            • delays caused by the courier that are outside of our control<\/span><\/li>
            • personal taste preferences<\/span><\/li><\/ul>


              LOST PARCELS<\/b><\/p>

              If your parcel appears to be lost in transit, please contact us and we will investigate the matter with the courier.<\/span><\/p>

              Courier investigations may take several days to complete. If the courier confirms the parcel is lost, we will arrange a suitable resolution, which may include a replacement or refund.<\/span><\/p>

              CONTACT US<\/b><\/p>

              If you experience any issues with your order, please contact us as soon as possible so we can help resolve the matter.<\/span><\/p>

              Email: help@dolliescookies.co.uk<\/span><\/p>

              Please include your order number and any relevant photos where applicable.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              REFUND POLICY Last updated: March 2026 PERISHABLE GOODS All Dollies products are freshly baked and made to order. Due to the perishable nature of our products, they are exempt from the standard 14-day cancellation and return period that applies to many online purchases under the Consumer Contracts Regulations 2013. For this reason, we are unable […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-871","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/pages\/871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/comments?post=871"}],"version-history":[{"count":16,"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/pages\/871\/revisions"}],"predecessor-version":[{"id":2047,"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/pages\/871\/revisions\/2047"}],"wp:attachment":[{"href":"https:\/\/dollies.destrukt.co.uk\/staging\/wp-json\/wp\/v2\/media?parent=871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}